Shipping Policy Update – Effective from November 20, 2023
In light of the anticipated surge in year-end orders, we would like to inform you of some adjustments to our shipping policy. Our shipping partners have indicated that there may be a potential extension in delivery times, ranging from 5-6 days, due to increased demand and potential logistical challenges during this period.
ORDER CUTOFF TIME: 5:00 PM – GMT
HANDLING TIME: 3-5 business days
Keep in mind that we order on demand, we are working from Mon – Fri – 9AM – 5PM – GMT. Therefore we take about 3-5 business days to create our products then you should add shipping times on top of that.
SHIPPING TIMES:
How long shipping takes really depends on where you are from.
UK/EU: 10-21 business days
Worldwide: 14-21 business days
*This doesn’t include our 3-5 days handling time.
SHIPPING RATES:
UK/EU Order:
- Order from £0 – £99.99: £5.99 Shipping Fee – 10~21 business days.
- Free Shipping UK/EU – 10~21 business days on orders above £100.
- Priority Care UK/EU Shipping: – 7~14 business days – Guarantees that your package is insured against loss, damage or missing contents: £25
Other countries:
- Order from £0 – £150: £11.99 Shipping Fee.
- Free Shipping WW orders above £150 – 14~21 business days.
- Priority Care WW Shipping 7~14 days: £29.99
WHERE OUR ITEMS ARE SHIPPED:
Almost all of our products are shipped from UK, but due to the Global impacts of pandemic, our factory in the UK is overloaded. So we have to process your order in some countries out of the UK, please understand in this matter.
NOTE: If you order different product styles it might be possible you will receive multiple packages.
CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES
We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the UK are shipped DDU (Delivered Duty Unpaid) and we do not charge VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Depending on the country, the postal package may incur local customs or VAT charges. Please contact your local customs office for more information regarding your country’s customs policies.
THE WRONG ADDRESS, LOST ORDERS
After finalizing the checkout of an order, you may adjust its information by contacting us via [email protected] within 12 hours. If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
– Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office.
– If you need further assistance, please contact our Customer Care Team – we’re more than happy to help!
– When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
Your order does not arrive at your shipping address within 45 business days of order placement, please feel free to contact us via [email protected] . The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.
As a friendly reminder, all shipping times listed in the chart above are calculated in business days and do not include weekends, and any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering GoldCheetah and if you have any questions, please don’t hesitate to contact us via: [email protected]